The Hospital of Horrors, Enter UX Design by Eunoia Oct, 2023

So, UX research backups UX design during the whole UX design process, regardless of whether you are designing a new digital product or redesigning an existing solution. The impact is even more significant when talking about the healthcare industry. It’s a fast-growing market that is projected to reach $665.37 billion by 2028 globally, according to Verified Market Research.

ux design for healthcare

Our long-term goal is to challenge the current perception of productivity software and to see how elegant — and even how beautiful — we can make our solutions in the future. And while consistency is central to our approach, we'll also apply user research, internal analytics and data from our model experience to make the Cerner UX as interactive as possible. Once we've thoroughly tested and validated our work, we can be assured that what we've designed is a great experience; from there, we can implement that design across the board. The team offers web design, web development, ux/ui design, branding, and more, and the firm is located in Berlin, Germany. Their team provides branding, ux/ui design, web design, advertising, and more. Also, the interconnected web of educators, parents, and global education standards should shape the direction of AI in education.

Clear and Intuitive Design

This way of seeking consultation is often referred to as telemedicine or virtual clinic. There are several apps and websites designed to schedule an appointment and manage virtual communication between patients and doctors. Let us look at some examples from the modern healthcare industry, where good UX is critical to the success of medical technology. These examples include physical products as well digital services that the audience may interact with using multiple platforms and in different settings. Another important concern for healthcare UX designers is to make sure that the designs are flexible, adaptable, and expandable.

ux design for healthcare

Convenience and ease of use are the most important factors for these people to keep in mind when designing digital UX healthcare solutions. If you are a medical company looking for help with healthcare UX UI, ensure your preferred design partner understands the importance of usability testing and implements research findings during UX design. Creating UX for healthcare is a responsible task that requires validation at every step of the product design and development process. A new what is embedded systems healthcare platform was designed to help patients interact with doctors and provide a unique evaluation tool to assess the progress of their workouts. As a part of this article, we’d like to share some exclusive insights into how we designed and developed impactful UI UX healthcare solutions for our partners in the USA and Germany. Therefore, an impactful UX design in healthcare plays a crucial role in helping people understand their health conditions and improve their lives.

Where’s Waldo?: When Customers Couldn’t Find Tropicana

This makes accessibility and inclusivity key features for any healthcare tool. Companies like Modivecare use an interactive voice response system, web portals, and mobile applications through which patients and facilities can book and track healthcare trips. Members can also rate their ride experience to ensure the best service.

This helps to build trust between healthcare providers and patients, ultimately enhancing the overall healthcare experience. Healthcare professionals can test the UX design to identify any potential usability issues and provide feedback through wireframing tools such as Sketch, Invision, and Figma. This collaborative approach helps to identify the user’s pain points and enables the creation of user user-centric designs to eliminate these pain points. Based on the feedback received, the design can be fine-tuned to rectify the issues pinpointed by the users. Intive, an enterprise app modernization company, was launched in 1999.

Bringing Healthcare Into the Digital World

Areteworks understands that healthcare device development needs to occur quickly yet safely. Our Human Factors experts can conduct summative usability tests in-person or sometimes (if possible) through remote means. Summative usability tests act as final validation that the safety and use of healthcare devices have been addressed and all FDA requirements have been met. We analyze the testing data and quickly iterate a design that meets government safety regulations.

This infographic illustrates some of the primary UX design considerations for medical products. By taking these factors into account, designers can ensure that medical products are safe, accessible, and meet users’ needs. We redesigned the interface to make it more approachable and to instill a sense of comfort and trust in the technology. The new screen displayed results in clear language (no medical jargon) and warmer colors. Patients reported feeling more at ease, and the technology was seen as a supportive partner rather than something to be feared. This experience reaffirmed that every aspect of the patient’s journey, even minor interface details, can profoundly affect their well-being.

An Introduction to Usability

But this design inadvertently contributed to fear and anxiety among patients during an already stressful experience. Research suggests that device design is a leading cause of medical device recall in the US. So perhaps it’s no surprise that a McKinsey & Company survey found that medtech has fallen behind other industries in adopting design best practices. The small team provides branding, marketing strategy, search engine optimization, and social media marketing. Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. We deliver solutions in communication and marketing, for any industry, anywhere in the world.

  • Use a text-to-speech feature and include alternative texts for images so that users with visual impairments can easily use the apps and also include options for incorporating multiple languages.
  • The ultimate goal is to catch usability issues before they are coded and released.
  • Healthcare UX refers to the design of the user experience of any healthcare product or service, such as electronic health records, disease management apps or doctor appointment scheduling apps.
  • Extended Reality (XR) technologies are ushering in a new era for the healthcare industry.
  • Areteworks’ usability specialists are able to conduct formative usability tests via both in-person and remote video-streamed interviews.
  • With the more and more popular at-home lab test patients can have access to a wide range of analyses from the comfort of their own homes.

Patients with chronic conditions can also be easily monitored through wearable devices to provide more convenient, efficient, and accessible healthcare services that reduce the need for in-person visits. Infusing security and reliability also helps to build trust among the users and higher engagement. DevOps allows for more frequent testing, bug fixes, and security updates, ensuring that healthcare interfaces remain reliable, secure, and aligned with industry standards. While keeping the design simple helps in crafting a clear UI, aligning various elements helps to provide a user-friendly interface and visually pleasing look. Use a text-to-speech feature and include alternative texts for images so that users with visual impairments can easily use the apps and also include options for incorporating multiple languages.


Provide options to patients so that they can customize their notifications for a more personalized experience to improve overall engagement with the healthcare platform. The use of appropriate UI elements such as UI cards, top bars, and tabs allows users to return to the previous steps quickly to update any information easily. The design team set out to translate a complex manual process across multiple teams into a digital product that would improve efficiency and enable the staff to manage patient care seamlessly.

ux design for healthcare

Use an appropriate tone that is informal and friendly to help users understand things easily and reduce anxiety. In scenarios where including complex medical terms is essential, provide in-app help or a dictionary that helps users understand these complicated terms. When selecting fonts for telehealth apps, take into account readability and aesthetics in mind so that the users can easily read the information provided. Select fonts that impart a clean and professional look to instill a sense of trust. Use sans serif typefaces such as Arial, Helvetica, Verdana, and Calibri as they are clean and simple to read.

Stories to Help You Grow as a Designer

There are several new technological trends emerging in healthcare being in different levels of maturity, many of them with significant progress insight. But it’s expected that digital assistants will eventually become the first line of primary care. In particular, they’ll be able to analyze health information provided by a user and offer responses with personalized instructions.

Health UX

As an example, Headspace is a nicely designed app that is perfect for beginners. A calming voice leads you through guided sessions, and after a few minutes, you feel total zen even in your smallest body parts. Only three to five minutes a day can bring changes into your life in a few weeks. Changes will not only show in your way of thinking, but it affects your physical well-being too. Doctors and everyday people suffer from anxiety and other forms of depression.

Design professionals need to ensure that the user interface design for healthcare applications adheres to the basic UI/UX principles. What follows is a discussion on the importance of healthcare experience design and some of the key concerns for UI/UX designers. However, the COVID-19 pandemic forced the whole healthcare industry to implement new digital products and services and patients had to adapt and be more open to using digital products to care for their health. The pandemic resulted in a paradigm shift towards digital health services from providers and users. Moreover, many regulatory changes were made to facilitate the expanded use of telehealth. The urgency of the pandemic catalyzed a vast increase in investment in digital health services and products.